Customer Care

Our Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

Complaints Procedure

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either:

  • call us on 01202 885454 or 07733 145108
  • or write to us at 36 West Borough, Wimborne, Dorset, BH21 1NF
  • or email us at

We aim to respond within 24 hours of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Alternative Dispute Resolution

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website at

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Elvin Interiors is a trading name of Serenity Bedrooms and Interiors Ltd | Registered in England & Wales, Company Number 08819458 |  Registered office at 7 & 8 Church Street, Wimborne, Dorset, England, BH21 1JH | VAT Registered Number 178206006