Customer Care

Which? Trusted trader

Elvin Interiors is endorsed by the Which? Trusted Traders scheme and has signed up to the Which? Trusted Trader code of conduct.

Our endorsement followed a rigorous assessment process that included a thorough review of our business and administrative procedures including the financial health of our business, customer service and compliance.

Which? is the largest, independent consumer body in the UK and the Which? Trusted Traders scheme recognises reputable traders for the benefit of consumers looking for local services.

The scheme gives our customers the additional peace of mind knowing that Elvin Interiors follows best practice and procedures at all times in areas that include customer contracts; our installation services; customer cancellation rights; customer complaints; payments; guarantees and warranties.

An extra benefit of the scheme is the independent Alternative Dispute Resolution service, Dispute Resolution Ombudsman, on hand should something go wrong. This problem solving service provides peace of mind for you and for us.

It’s all part of our aim to provide you with the best possible service.

The Which? Trusted trader Code of Conduct

Here is what you can expect from us as a Which? Trusted trader / installer:

✅ We will only undertake work that we are competent to do;

✅ We will provide you with a clear breakdown of how much the job will cost before any commitment is made by you;

✅ We will discuss all the options available to help provide you with a tailored solution;

✅ We will endeavour to stick to the timeline and costs agreed by both parties;

✅ We will provide you with an updated quote should you require any changes to the initial agreement;

✅ We will be open and approachable should you have any queries;

✅ We will treat your property with respect and clean up as we go along.

Customer Reviews

Read reviews / Create a review at our Which? Trusted trader page

Elvin Interiors is a trading name of Serenity Bedrooms and Interiors Ltd | Registered in England & Wales, Company Number 08819458 |  Registered office at 7 & 8 Church Street, Wimborne, Dorset, England, BH21 1JH | VAT Registered Number 178206006